Introduction

Botanical Synthesis ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, share, and safeguard your personal information when you visit our website or make a purchase from us. By using our website, you agree to the practices described in this policy.


1. Information we collect

We collect several types of information from and about users of our website, including:

Personal information:
• Name, email address, phone number, and mailing address
• Payment information (processed securely through our payment processor — we do not store full card details)
• Purchase history and order preferences
• Account credentials if you create an account
• Communications you send us (support requests, contact form submissions)

Automatically collected information:
• IP address, browser type, and operating system
• Pages visited, time spent on pages, and links clicked
• Referring website addresses
• Device identifiers and mobile network information
• Cookie and tracking data (see Section 3)


2. How we use your information

We use the information we collect for the following purposes:

• To process and fulfill your orders and manage your subscriptions
• To communicate with you about your orders, including shipping and delivery updates
• To respond to customer service requests and support needs
• To send you marketing communications where you have given consent or where permitted by applicable law
• To improve our website, products, and services
• To detect, prevent, and address technical issues or fraudulent activity
• To comply with legal obligations
• To enforce our Terms of Service


3. Cookies and tracking technologies

We use cookies and similar tracking technologies to operate our website and improve your experience. Cookies are small data files stored on your device by your browser.

Types of cookies we use:

• Essential cookies: Required for the website to function properly (e.g., shopping cart, checkout).
• Analytics cookies: Help us understand how visitors interact with our website. We use Google Analytics for this purpose. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
• Advertising cookies: Used to deliver relevant advertisements. We may use tools such as the Meta Pixel (Facebook/Instagram) and similar advertising platforms to show you relevant ads and measure ad performance.
• Preference cookies: Remember your settings and preferences across visits.

You can instruct your browser to refuse all cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of our website. To manage your cookie preferences or opt out of non-essential tracking, you can adjust your browser settings at any time.


4. How we share your information

We may share your personal information in the following circumstances:

• Service providers: We share information with third-party service providers who perform services on our behalf. This includes Shopify (our e-commerce platform and primary data processor), payment processors, shipping carriers, email delivery services, and analytics providers. These parties are contractually obligated to handle your data securely and only for the purposes we specify.
• Legal requirements: We may disclose your information if required by law, court order, or in response to valid requests by public authorities (e.g., law enforcement).
• Business transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction.
• With your consent: We may share your information with third parties when you have given us explicit consent to do so.

We do not sell your personal information to third parties for their marketing purposes.


5. Email marketing and SMS communications

If you provide your email address at checkout or sign up for our newsletter, you may receive marketing emails from us about our products, promotions, and updates. Every marketing email we send includes an unsubscribe link. You can opt out at any time by clicking that link or contacting us directly.

If you opt in to SMS/text message communications, standard message and data rates may apply. You can opt out of SMS at any time by replying STOP to any message we send.

We comply with the CAN-SPAM Act and do not send unsolicited commercial email. We will honor all opt-out requests promptly.


6. Data security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, unlawful processing, accidental loss, destruction, or damage. All payment transactions are encrypted using SSL technology and processed through PCI-compliant payment processors.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

In the event of a data breach that affects your personal information, we will notify you and the appropriate authorities as required by applicable law, including the Illinois Personal Information Protection Act (PIPA).


7. Data retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, to maintain your account, and to comply with our legal and financial record-keeping obligations. When we no longer need your information, we will securely delete or anonymize it.


8. Your rights and choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Opt-out: Opt out of marketing communications at any time.
• Data portability: Request your data in a structured, commonly used format.
• Objection: Object to certain types of processing of your personal information.

To exercise any of these rights, please contact us using the information in Section 14.


9. California privacy rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, disclose, and sell.
• The right to request deletion of your personal information.
• The right to opt out of the sale of personal information. We do not sell personal information.
• The right to non-discrimination for exercising your privacy rights.

To submit a CCPA request, please contact us at the information provided in Section 14.


10. Illinois privacy rights

If you are an Illinois resident, your personal information is protected under the Illinois Personal Information Protection Act (PIPA). In the event of a security breach involving your personal information, we will notify you in accordance with Illinois law. We do not collect biometric identifiers or biometric information as defined under the Illinois Biometric Information Privacy Act (BIPA).


11. Children's privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will promptly delete that information.


12. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policy of any third-party website you visit.


13. International data transfers

Our website is operated in the United States and is primarily intended for customers in the United States and Canada. If you access our website from outside these regions, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our website, you consent to this transfer. We take reasonable steps to ensure your information remains protected in accordance with this policy.


14. Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.


15. Contact us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Botanical Synthesis
Chicago, Illinois, United States
Email: hello@botanicalsynthesis.com
Contact Form: botanicalsynthesis.com/pages/contact

Last Updated: June 1, 2026
© 2026 Botanical Synthesis. All rights reserved.